We are looking for a motivated Store Manager to run our Mango Surfing Store in Cornwall Services. Reporting to the business manager you will be accountable to lead and coach all team members to provide a great customer experience and carry out all company strategies to help drive sales.

RESPONSIBILITIES

• Assist in daily operational responsibilities of maintaining the store.
• Maximise store sales through a strong level of customer service, business and KPI analysis and utilisation of resources.
• Coach team members on store operations, department knowledge, and store visual standards . Set clear objectives for team development, with an emphases on exceptional customer experience.
• Promote a culture of strong communication and teamwork to ensure a store that runs seamlessly.
• Work with the office team to improve our online offering, ensuring that customer services is at the forefront of this.
• Focus on creating an omni business experience for customers.
• Assist with stock management ensure optimum stock levels are maintained.
• Oversee dispatch of ecommerce orders from the store.

One or more years of retail experience in a leadership role. Interest in the Surf industry/Surf hardware would be an advantage but is not essential.

We are constantly developing and growing here at Mango Surfing, with many new and exciting projects in the pipeline! Customer service, product knowledge and team moral are all key aspects that we really pride ourselves in.

With that in mind we need to expand our managerial support within the heart of the business, at our Cornwall Services store. We are on the lookout for an energetic and friendly Assistant Store Manager to support and lead the team and help ensure all store standards and business objectives are met.

We are looking for someone to work alongside the Store Manager to take responsibility for the day to day running of the store, exceptional customer service, sales targets, team management, handling of stock and deliveries. We are looking for someone passionate about the Surf Industry with experience in leading a small but dedicated team.

Responsibilities:

- Creating a friendly and welcoming environment for customers in the store

- Driving customer service

- Keeping a high level of cleanliness and hygiene in the store

- Motivating and encouraging the team to work to the best of their abilities

- Passing on managerial communications to other members of staff, ensuring that

these are implemented

- Taking ownership of processing deliveries, stock and stockroom management

- Visual merchandising throughout the store

- Being a main point of contact for the team

- Opening and closing of the store

- Clear and constant communication with Store Manager

- Taking over responsibility for the store in the Manager’s absence

- Ensuring all online orders are dispatched accurately and on time each day

Requirements:

- Proven experience in leading and managing a team efficiently

- Able to work weekend shifts

- Able to work early morning shifts

- Able to work evening shifts

- Able to commute to our Cornwall Services store

- Have an interest in the surf industry and products

- Looking for a long-term retail management career